DomuLab Care
Your system deserves the same precision it was designed with. Preventive maintenance, remote monitoring, and an engineering team that responds, with clearly defined support levels.
What is DomuLab Care?
DomuLab Care is the technical support program designed for DomuLab clients. Beyond installation, we work so that every system — lighting, audio, climate, security, networking — keeps operating with the same stability and precision as day one. We prevent issues before they happen. We act fast when needed.
Request DomuLab CareWhy preventive maintenance matters
Investment protection
Well-maintained systems last longer and hold their value. Avoid costly emergency repairs.
Preventive maintenance
Scheduled periodic reviews that detect and address issues before they become critical.
Priority response
Care clients get faster response times for urgent technical incidents.
Remote diagnostics
We monitor your system remotely via OvrC to detect anomalies without requiring a visit.
Updates and improvements
Updated firmware, new integrations, and performance improvements managed by our team.
Detailed technical report
Every visit generates a report with system status, findings, and recommendations.
What we review each visit
- Structured network, switches, and technical rack
- Wi-Fi access points and VLAN segmentation
- Security cameras and NVR recording
- Lighting system and dimmers
- Control4 and integrated devices
- Multiroom audio and active zones
- HVAC and temperature sensors
- Motorized shades and actuators
- Firmware and system updates
- Equipment technical cleaning
- Automation functional tests
- Technical report and recommendations
DomuLab Care Plans
Choose the level that best fits the size and complexity of your system.
Plan Basic
Homes with up to 3 integrated subsystems
1 annual technical visit + monthly remote support
- Initial system diagnostic
- Network and automation review
- Lighting and climate review
- Remote support via OvrC
- Annual technical report
- Business hours response
Plan Plus
Homes with 4+ subsystems or corporate integration
2 annual technical visits + bi-weekly remote support
- Everything in Basic
- Audio/video and home theater review
- Camera and access control review
- Firmware and scene updates
- Priority response (48 business hours)
- Semi-annual technical report
- Control4 programming backup
Plan Premium
High-value residences and businesses with critical systems
Scheduled visits per plan + priority remote support
- Everything in Plus
- Quarterly scheduled visits
- Dedicated technical account manager
- Emergency response as soon as possible, within 24 hours at most
- Periodic system optimization
- Semi-annual network security review
- Complete updated documentation
Support levels, stated plainly
So you know exactly what to expect before and after choosing a plan.
Business-hours support
Monday to Friday 9:00–17:00
Questions, programming adjustments, and incident review by WhatsApp, email, or phone. Initial response within 24 business hours and remote diagnostics via OvrC whenever the system allows it.
- Usage questions and minor adjustments
- Remote diagnostics and follow-up
- Technical visit coordination
Priority emergency response
Critical incidents · 24-hour maximum response
A direct channel for incidents that compromise the security or operation of the space: network down, cameras or access control offline, main controller unresponsive. An engineer starts remote diagnostics as soon as possible, within 24 hours at most, and if unresolved coordinates on-site intervention.
- Direct channel to the assigned engineer
- Remote diagnostics as soon as possible
- Prioritized on-site intervention
Outside business hours, Basic and Plus plans are attended on the next business day. Care Premium emergency response covers critical incidents as soon as possible, within 24 hours at most; usage questions and improvements are handled during business hours on every plan.
How it works
Initial diagnostic
We assess the current state of all your systems and document the network topology, scenes, and configurations.
Custom plan
We define the right Care plan for your system, visit frequency, and maintenance priorities.
First technical review
We execute the first complete visit with functional tests, updates, and technical cleaning.
Remote support per your plan
Remote monitoring via OvrC when the system allows it and assistance during business hours (Monday to Friday, 9:00 to 17:00), within your plan response times.
Report and follow-up
After each visit you receive a technical report with system status, findings, and next steps.
What type of installation?
Your smart ecosystem deserves to keep performing at its best.
Schedule a no-cost diagnostic and find out which Care plan fits your systems best.
